Education
Rutgers University – School of Business
Bachelor of Science Degree – May 2018
Major: Finance | Dual Minor: Accounting & Economics
Experience
Branch Administrator, Cetera Investment Services | Philadelphia, PA / Washington, DC – Nov. 2018-Present
- Spearheaded the development and execution of comprehensive training workshops for all new hires and existing staff, covering topics such as compliance procedures, business processing, and CRM management
- Collaborated with senior management to oversee and manage operations of multiple offices across the North East region, assuming responsibilities akin to a branch manager
- Acted as the primary point of contact providing guidance on operational and administrative matters
- Conducted regular branch audits and reviews to ensure compliance with company policies, industry standards, and internal controls
- Excelled in facilitating clear and effective communication channels between clients and staff, fostering strong relationships and ensuring client needs were me with precision and professionalism.
- Maintained up-to-date knowledge of industry trends, regulations, and market conditions
Administrative Assistant,
- Provided comprehensive administrative support by scheduling client meetings, coordinating travel arrangements, and processing all incoming business
- Maintained confidential client records, ensuring data integrity and adherence to data protection policies
- Coordinated and executed client marketing drip campaigns, including the distribution of newsletters, market updates, and other relevant information
Manager, Mr. Pig 돼지신사 | Philadelphia, PA – Jan. 2024-Present
- Oversaw the development and implementation of comprehensive training programs for restaurant staff
- Conducted regular performance evaluations and provided constructive feedback to staff members, fostering a culture of continuous improvement and accountability within the team
- Orchestrated market research to inform targeted digital marketing campaigns, maximizing ROI through strategic analysis of customer preferences and competitor strategies
Resident Assistant, Rutgers University | Office of Housing and Residence Life (OHRL) – Aug. 2016- May 2017
- Completed over 100 hours of training in areas of effective team communication, administrative management, decision making, and assertiveness
- Developed skills necessary to remain professional, ethical, and respectful during emotionally intense situations
Site Coordinator/Director/Lead Ambassador, Rutgers University | Rutgers Ignite! – Oct. 2014-Sept. 2017
- Manage, train, and oversee an adult staff of 50+ Education Ambassadors.
- Facilitate weekly staff meetings and check-ins with all employees
- Assist Program Coordinator in hiring, planning, and implementing professional development, family engagement, evaluation, and programmatic activities
Skills
Sales | Relationship Management | Networking | Time Management | Strategic Planning
Problem Solving | Data Analysis | Leadership | Microsoft Excel | QuickBooks
Fluent in English and Korean| AAAI/ISMA Phase II Master Training Certificate
Isaac Kim 